Refund & Cancellation Policy

1. 45-Day 100% Free Trial

All new business users joining Moviq receive an unconditional 45-day free trial with full access to all features.

• No Credit Card Required: You do not need to enter payment details to start your free trial.
• Zero Auto-Billing: You will never be charged automatically at the end of the trial period without your explicit consent.
• Cancel Anytime: If Moviq is not the right fit for your business during the trial, you can simply discontinue usage with zero obligation.

2. Subscription Plans & Cancellation

Once the trial period concludes, users may choose to subscribe to one of our paid plans (Starter, Pro Growth, or Enterprise) billed on a recurring monthly or annual basis.

• Cancel Anytime: You may cancel your subscription at any time directly from your dashboard or by emailing Email Support.
• Access Until Period End: Upon cancellation, your account will remain fully functional until the end of your currently paid billing cycle.
• Data Portability: You can export your full customer list and payment history to CSV at any time before or after cancellation.

3. Refund Eligibility

Because Moviq provides an extensive 45-day free trial before any payment is collected, recurring subscription fees are generally non-refundable once billed. However, we evaluate exceptional cases with fairness:

• Technical Failure: If a proven technical failure on Moviq's infrastructure prevented you from sending scheduled reminders for more than 48 consecutive hours, you are entitled to a full refund for that billing month.
• Accidental Duplicate Charges: If an erroneous duplicate transaction occurs, a 100% refund of the duplicate amount will be initiated within 3 business days.

4. Merchant & Client Fee Disputes

Moviq is a software communication utility and does not intermediate or hold customer funds. Any fee disputes, refund requests, or cancellations between end-payers (parents, students, gym members, clients) and the business owner are strictly the responsibility of the respective merchant.

5. How to Request Assistance

For any questions regarding billing, cancellations, or refunds, please reach out to us: