Privacy Policy

1. Information We Collect

When you join our waitlist or use our platform, we collect:

• Name and email address
• Phone number (including WhatsApp-registered numbers)
• Profession and business information
• Location (city/state)
• Customer data you upload to send payment reminders (names, phone numbers, due amounts)
• Any additional notes you provide

1a. WhatsApp Data & Consent

Moviq is intended to be used only for messaging customers who have an existing relationship with your business and who have provided valid consent to receive payment-related notifications. We require business owners to confirm that their customers have consented to receive payment reminders via WhatsApp before any message is sent.

• Consent records are stored and tied to each customer entry
• Customers can opt out at any time by replying "STOP" — opt-outs are honoured immediately and no further messages are sent
• WhatsApp phone numbers collected through our platform are used solely to deliver transactional payment reminders
• We do not send promotional or marketing messages via WhatsApp
• Customer phone numbers are never sold, rented, or shared with any third party
• All messaging is conducted via the official WhatsApp Business API through a Meta-authorised Business Solution Provider

1c. Processing of Data of Minors & Parental Consent

For educational institutes, coaching classes, tuition teachers, and sports academies that provide services to students under the age of 18:

• All automated WhatsApp and Email payment reminders must be directed exclusively to the verified parent or legal guardian's phone number.
• Moviq does not engage in behavioral tracking, profiling, or targeted advertising directed at children or minors, adhering strictly to Section 9 of India's Digital Personal Data Protection Act, 2023.
• Business users warrant that parental consent was obtained during the student's enrollment prior to entering their details into Moviq.

6. Information Sharing & Zero-AI Training Guarantee

Beyond the infrastructure providers described in Section 4, we do not sell, trade, or rent your personal or customer information.

• Zero AI Model Training: Your private financial records, client names, fee amounts, and WhatsApp message logs are never used to train public or proprietary artificial intelligence (AI) / large language models (LLMs).
• Strict Data Isolation: Each business user's ledger and client database is isolated and encrypted.

7. Data Security

We implement appropriate administrative, technical, and physical security measures to protect your personal and business information against unauthorized access, alteration, disclosure, or destruction. Access to customer data is strictly restricted and protected.

8. Your Rights

You and your customers have full control over your personal data:

• Access & Export: Request a copy of all customer records stored in your account.
• Correction & Erasure: Correct inaccurate information or request complete deletion of customer records at any time.
• Opt-Out of Reminders: End-customers may opt out of automated payment reminders by replying "STOP" on WhatsApp.

9. Contact Us

If you have any questions or data requests, please contact our support team:

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "last updated" date.