Acceptable Use Policy

1. Permitted Use

Moviq may only be used to send transactional messages to customers who have an existing business relationship with you and who have provided valid consent to receive payment-related notifications. Permitted message types include:

• Transactional payment reminders
• Fee due and overdue notifications
• Subscription or retainer renewal reminders
• Payment confirmation messages
• Customer-requested account notifications

Any use outside these categories is not permitted on this platform.

2. User Responsibility for Consent

Customers are solely responsible for obtaining and maintaining valid consent from their end users before using Moviq to send reminders. This means:

• You must confirm that each customer you add has agreed to receive WhatsApp or email reminders from your business.
• Consent must be freely given, specific, and recorded — not assumed from a prior transaction alone.
• You must be able to demonstrate consent if requested by Moviq or any relevant authority.
• Moviq stores opt-in and opt-out records for compliance and auditing purposes. You must not alter or circumvent these records.

3. Prohibited Contact Sources

The use of purchased, rented, scraped, harvested, or third-party contact databases is strictly prohibited. You may only message individuals who have:

• Directly provided their contact information to your business
• An active or recent service relationship with your business
• Explicitly agreed to receive reminders via WhatsApp or email

4. No Unsolicited or Promotional Messaging

• No cold outreach, prospecting, or lead generation
• No promotional, marketing, or advertising messages
• No bulk messaging to audiences who have not opted in
• No re-messaging customers who have opted out

5. Prohibited Businesses and Activities

Moviq may not be used to promote, facilitate, or operate any of the following:

• Illegal products or services
• Gambling or betting services
• Adult or explicit content
• Cryptocurrency investment schemes or token sales
• Get-rich-quick programs or financial fraud
• Multi-level marketing (MLM) or pyramid schemes
• Payday lending or predatory financial services
• Debt collection harassment
• Fraudulent, deceptive, or misleading practices
• Any activity prohibited under Indian law or WhatsApp Business Platform policies

6. Respect for Opt-outs

Customers may opt out at any time by replying STOP to any message. Opt-outs are processed immediately and no further messages may be sent to that contact. You must not:

• Re-add opted-out contacts without fresh, explicit consent
• Bypass or override Moviq's built-in opt-out mechanisms
• Contact opted-out customers through other Moviq channels

7. Compliance with Platform Policies

All users must adhere to the WhatsApp Business Platform requirements. Moviq is designed to support compliance with these requirements, but responsibility for actual compliance with your messaging practices rests with you as the business owner. Any misuse of the platform will result in immediate termination of your Moviq account.

8. Prohibited Content

You may not use Moviq to send content that is:

• Illegal, harmful, or deceptive
• Harassing, threatening, or abusive
• Infringing on any third-party intellectual property rights
• Unrelated to transactional payment communication

9. Monitoring & Enforcement

To protect the integrity of our platform and ensure responsible use for all users, Moviq actively monitors messaging behavior and usage patterns.

• Accounts violating these policies may be suspended or terminated without prior notice
• We reserve the right to review and reject message templates that do not align with our transactional focus
• Repeated or severe violations will result in permanent account restriction

10. Contact Us

If you have questions about this policy or want to report a violation, please contact us at: